Calterdon Ltd Star Rating
Sales
10 comments from 28 reviews
Service
36 comments from 113 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Winter tyre change, was quoted 1 to 2 hours, was double"
"i am completely happy with the dealership"
"Great people, very professional."
"always no my name and extreamly helpful"
"Staff couldn't have been more pleasant. good facilities"
"Service is based on first come basis which can cause planning issues."
"I woyld be happy if my BMW was 4X4."
"Parking is difficut due to nature of the site"
"did all they could to have my car returned to me early due to another engagement I had to attend at a specific time"
"The dealership is small so parking and worskhop space is limited."
"Very helpful dealership."
"Second to none. From the moment the car was purchased to the service visit, everything has been flawless."
"Given that they were effectively handling issues with a vehicle not supplied by them, there service and attention to detail was excellent."
"Calterdon are a very good dealer. The only two things I could mention that I have to book in advance which is inconvenient to me due to work commitments. And it's a 85 mile round trip for me."
"Everything was done according to plan."
"Keep up the work. Update the vehicle that dealer gifts lift to the stationand work in."
"Michael was very good throughout. The Service manager was also great. He knew his stuff. They did not treat like a second class customer even though my car is very old. They was brilliant."
"They didnt fit the the parcel shelf properly theres an inch gap between the parcel shelf and the back seat the cut edge is clearly visable both sides. 2005"
"It was very good"
"I was treated politely and in a friendly manner, feeling as though I was important to them for more than just the money they could make from me"
"They are very obliging"
"The dealership is very efficient."
"always excellent local service"
"Friendly and efficient"
"The service departemnt allowed me to drop off the car out with normal working hours as I was going to be working away fro a few days. I was called back very quickly to give an update on the work and what the plan to rectify the fault was."
"Using Calterdon is always a pleasure. The staff are unfailingly welcoming and the service all it should be. I have never felt less than satisfied with them."
"The staff go out of their way to help"
"Dash warning light wasnt checked"
"Car under warranty for new steering column, no one knew who was going to pay, problem was I was denied a hire car"
"I thought they were very good very informative and they gave excellent service."
"Service as always at Calterdon was 1st class."
"Excellent, booked in quickly, told exactly what was going to happen and car returned punctually couldn't fault the service."
"usual excellent service"
"No courtesy car available"
"Treated with extreme courtesy at Calterdon"
"Good, efficient service."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"dealt with Brian widdison and Iain the sales manager, both couldn't do enough to help. Very good experience"
"Excellent customer service, far better than VW"
"Thank you for your patience, kindness and professionalism shown to us both."
"calterdon staff create a warm and friendly atmosphere.we were treated like V.I.Ps by Dave Scott who ferried us to and from the airport as vehicle change over coincided with our vacation.overall.the ultimate dealing experience."
"The staff were very helpful from choosing to buying our new car."
"I have dealt with this dealership for 12 years and purchased 6 vehicles from them. The parking is a little limited but there is a carpark next door."
"Ivor Ross was excellent throughout the purchase as were the other colleagues."
"Helpful and willing to explain all details."
"Very pleased overall"
"Brian was very polite and helpful, showing all the different controls of the car."